Returns policy

Returns
Our policy is limited to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging.
Several types of goods are exempt from being returned. Goods such as strings, cables, slides, parts
and pedalboards cannot be returned.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Pedals with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
prospecstrings@outlook.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at prospecstrings@outlook.com and send your item to: ProSpec Music
Accessories 142-4949 Boul. Métropolitain E., Saint-Léonard, QC H1R 1Z6 CANADA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be mailed
to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your product, you should mail your product to: ProSpec Music Accessories 142-4949 Boul.
Métropolitain E., Saint-Léonard, QC H1R 1Z6 CANADA.
Return shipping must be prepaid at your expense. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may
vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.